Privacy Policy
PLEASE READ THESE TERMS OF OUR PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE. YOUR USE OF THE SITE CONSTITUTES YOUR AGREEMENT TO OUR PRIVACY POLICY (THE "TERMS"). We recommend that you print or save a copy of these Terms and Conditions for future reference.
This Privacy Policy is effective unless and until terminated by either you or Whiyou Ltd. IN respect of your use of the Website, you may terminate these Terms as they apply to you at any time by ceasing to use the Website. Whiyou may terminate these Terms at any time immediately and without notice, and accordingly deny you access to the Website, for any reason in its sole discretion. The provisions in this Privacy Policy relating to your choice to use our website, and any direct interactions with Whiyou products and services ordered by you and to intellectual property, indemnification, disclaimer, limitation of liability, and choice of law shall survive any termination of these Terms. By using our services, you are agreeing to the terms set. For more information, queries or to raise concerns, please continue reading our policy.
Use of our website
Whiyou use of Google Analytics, WIX web-hosting and integrated apps is to gain usage information about our website so that we can better understand the need for our services and improve the site. We also collect domain information (e.g. IP address) as part of our analysis of the use of the website. This data enables us to become more familiar with how people visit our site, how often they visit and what parts of the site they visit most often. This information is collected automatically and requires no action on your part. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.
You should also check the settings on your browser, devices and/or operating systems to check what information you are permitted to share when you browse the internet.
We share your Personal Information with third parties to help us use your Personal Information, as described in our Policy. In addition, we also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
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What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
We also collect demographic information, such as age, gender, and location to better understand who is using our site and ensure that what we do is going to be helpful & relevant to you. We obtain this information via pixels, tags, cookies or services that are offered by websites and social media networks.
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
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Why do we collect and use information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalised service-related notices, competitions and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
If you do not have an active account with us, you are not entitled to be included in our year’s competition, however, if you have an active account and have limited contact preferences, you may not be qualified for our GIVE BACK ticket competition as our ability to contact you will be restricted.
Your personal information will be used for the specific reasons stated in this Policy.
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How do we store, use, share and disclose personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
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How do we use cookies and other tracking tools?
Active WIX cookies –
XSRF-TOKEN. Used for security reasons. Session. Essential
hs. Used for security reasons. Session. Essential
svSession. Used in connection with user login 12 months. Essential
SSR-caching. Used to indicate the system from which the site was rendered. 1 minute Essential
_wixCIDX Used for system monitoring/debugging 3 months Essential
_wix_browser_sess Used for system monitoring/debugging Session Essential
consent-policy Used for cookie banner parameters 12 months Essential
smSession Used to identify logged in site members Session Essential
TS* Used for security and anti-fraud reasons Session Essential
bSession Used for system effectiveness measurement 30 minutes Essential
fedops.logger.X Used for stability/effectiveness measurement 12 months Essential
wixLanguage Used on multilingual websites to save user language preference. 12 months. Functional
Additional Cookies -
ecom.wixapps.net
Engage.wixapps.net
Loadbalancer.visitor-analytics.io
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies, or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. Please check which cookies are active on your browser. If you have any concerns please make every effort to remove these yourself before contacting us.
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BEHAVIOURAL ADVERTISING
As described, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services and others by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
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Legal Rights
You have the right to be in control of your information. Outlined below are your legal rights and information on how you can act upon them. If you would like to speak to us about any of these issues, you can contact us at Support@Whiyou.com
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Your right to access personal information
You have the right to request a copy of the personal data we hold on you. We will fulfil any requests within one month.
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The right to edit and update your personal information
The accuracy of your personal information is important, if the information we hold is inaccurate or incomplete, please let us know and we will update it as soon as possible.
The right to be forgotten.
You do have the right to request the deletion or removal of your personal information where there is no compelling reason for its continued processing. We will review each request on a case-by-case basis.
We will endeavour to comply with your request without delay and in any event, within one month of receiving your request.
You have the right to complain to a supervisory authority if you believe we have not handled your personal information by the data protection laws.
You can always speak to us about issues relating to data protection. This includes if you wish to ask a question, make a complaint, or raise a concern about how we process your personal information. You can contact us at Support@whiyou.com.
If you are not happy with how we have handled your complaint, or you believe that your data protection or privacy rights have been infringed, or for other reasons would rather not contact us, you have the right to complain to the Information Commissioner’s Officer (ICO), which oversees the protection of personal data in the UK.
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Updating your preferences or unsubscribing
You can change your contact preferences by contacting us. You can also change your preferences through links at the bottom of emails we send to you.
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Updates and changes to our policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
This privacy policy was last updated in February 2023.
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Inappropriate content
If you post or send any content that we believe to be in breach of any laws or otherwise inappropriate, such as defamatory content, we may use your personal information to inform relevant third parties such as the police.
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Controller of personal information
Whiyou Ltd – A small independent brand, with big plans and big ideas. We exist to raise awareness around several world-impacting causes that relate to negative mental health issues in society, we seek different ways to achieve this, and promote positivity, empower, and encourage support, change and an inspired community.
Our registered office is 4 Rope Walk, Rye, East Sussex. TN31 7NA.
We are a registered Ltd company in England and Wales with company number 15225246.
If you have any questions about this privacy policy or data protection, you can contact us at Support@whiyou.com
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Your right to withdraw consent
If you don’t want us to process your data anymore, please contact us at Support@whiyou.com.
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Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Support@whiyou.com.
